Predator Technical Support

Starting a technical support case or other support services, downloads and upgrades are available from your local Predator reseller or Predator Software. At Predator Software, support is available from 5am - 5pm PST Monday - Friday. The most common technical support questions are answered below.

Predator Knowledge Base Articles

The following Predator Knowledge Base Articles are available to help troubleshoot issues.

NOTE: Predator applications, utilities and driver downloads have been moved to a separate downloads section.

Free Support

Free support options include the following:

  • Predator Online Help: Press F1 within any Predator application
  • Predator PDF Documentation: Review these supplements to our online help
  • Predator Web Site: 250+ tips are provided on this web site
  • Google it: An ever expanding resource of information provided via forums and web sites
  • Third Party Resources: Often Predator applications are used with third party PC hardware, CNC machines, robots, PLCs and test stands. Each third party provides additional support options

Premier Predator Support

Premier Predator Support is available by subscribing to an annual software maintenance agreement with Predator Software. Premier support options include:

  • Phone support: 503-292-7151 option 3
  • Internet based support
  • Software updates
  • Documentation improvements
  • Prioritized bug fixes
  • Prioritized new feature requests
  • Support for the previous major version
  • Includes all Predator applications

Customers that are not current with Premier Predator Support can contact us at maintenance@predator-software.com to subscribe.

NOTE: Premier Predator Support does not include onsite services, consulting, engineering, development, implmentation or training. All of these services are available via Predator Professional Services.

Internet Support Details

Internet based Support allows a Predator engineer, with your permission, to view and optionally control your PC over the internet. To start an internet based support session complete the request technical support form or call the office at 503-292-7151 option 3 during normal business hours.

Premier Direct Support Contacts

The following directory of personnel are available to provide premier support for those customers with a current Predator Software maintenance agreement.

Name Email Extension Cell
Andy Trombley andyt@predator-software.com 1130 503-935-7878
Brian Ross brianr@predator-software.com N/A 971-279-0511
Dale Poisel dalep@predator-software.com 1116 503-709-4229
Daniel Eischens daniele@predator-software.com 1125 505-490-8995
Eric Hildebrand erich@predator-software.com 1102 503-724-7227
Glenn Sharp glenns@predator-software.com 1105 740-317-4888
Jeff Catlin jeffc@predator-software.com 1121 503-956-0561
Jim Abbassian jima@predator-software.com 1109 503-516-5177
Joe Buttle joeb@predator-software.com 1126 740-317-3410
John Slowey johns@predator-software.com 1104 503-516-0774
John Mullins johnm@predator-software.com 1128 404-416-5141
John Warner johnw@predator-software.com 1110 740-317-4650
Len McCloud lenm@predator-software.com 1120 503-475-7117
Mike Rogers miker@predator-software.com 1117 847-612-7194
Mike Sizemore mikes@predator-software.com 1106 503-708-4749

Direct contact is encouraged to follow up or to help close a specific support issue. To initiate a new support issue email us at support@predator-software.com or call the main line at 503-292-7151 option 3.

Upgrade your existing Predator system

Upgrades to your existing Predator system could be as simple as adding additional machines or adding new capabilities by upgrading to Predator DNC, Predator PDM, Predator MDC, Predator Tracker or Predator RCM. To initiate an upgrade contact us at sales@predator-software.com or call the main line at 503-292-7151 option 1.

Predator Local Services

A day of Predator Local Service is available in 55 US and Canadian cities. Predator Local Service is available for the following:

  • Add a CNC machine, PLC or robot to an existing system
  • Troubleshoot a problematic CNC machine, PLC or robot
  • Predator application training

Customers can purchase a day of Predator Local Service from our ecommerce site via buy now call 503-292-7151 press 3 for scheduling or to check availability.