Predator Technical Support

A wide range of support services are available from Predator and through your local Predator reseller. At Predator support is available from 5am - 5pm PST Monday - Friday. The most common technical support questions are answered below:

NOTE: Predator applications, utilities and driver downloads have been moved to a separate downloads section.

Current Windows Requirements

Support for the following Microsoft Windows versions are included with Predator applications:

  • Windows 2016 Server
  • Windows 10 - Requires v11
  • Windows 2012 Server
  • Windows 8
  • Windows 7
  • Windows 2008 Server
  • Windows Vista
  • Windows 2003 Server
  • Windows XP

NOTE: Includes support for 32 bit and 64 bit Editions. The latest service packs for each OS should be installed. Previous versions of Predator supported previous versions of Windows. Existing customers running Windows 3.1, Windows 95, Windows 98, Windows ME, Windows NT or Windows 2000 must upgrade to a newer OS prior to upgrading Predator.

NOTE: Predator v9 applications require the .Net 2.0 runtime while most v10 applications require the .Net 3.5 runtime with the exception of Predator CNC Service v10 and Predator Import Service v10 which requires .Net 4.5 runtime. Finally, Predator FLM v10 requires .Net 3.5 runtime and .Net 4.0 runtime. Predator MDC Executive v11 requires .Net 4.5 runtime. All Predator installs include the appropriate .Net runtimes automatically.

NOTE: Until Fanuc FA releases official support for Windows 2016 Server and 2012 Server, Predator DNC, Predator RCM, Predator CNC Service and the Predator Fanuc Focas Tester's support of Fanuc Focas will be made on a best effort basis on Windows 2012 and 2016 Server.

Current Database Requirements

Support for the following database versions are included with Predator v10 and v9 applications:

  • Microsoft Access 2016 - Requires v11
  • Microsoft Access 2013
  • Microsoft Access 2010
  • Microsoft Access 2007
  • Microsoft Access 2003
  • Microsoft Access 2002
  • Microsoft Access 2000
  • Microsoft SQL Server 2016 - Requires v11
  • Microsoft SQL Server 2016 Express - Requires v11
  • Microsoft SQL Server 2014
  • Microsoft SQL Server 2014 Express
  • Microsoft SQL Server 2012
  • Microsoft SQL Server 2012 Express
  • Microsoft SQL Server 2008
  • Microsoft SQL Server 2008 Express
  • Microsoft SQL Server 2005
  • Microsoft SQL Server 2005 Express
  • Microsoft SQL Server 2000
  • Oracle 12c
  • Oracle 11g
  • Oracle 11g Express
  • Oracle 10g
  • Oracle 10g Express
  • Oracle 9i
  • Oracle 9i Express
  • Oracle 8i
  • Oracle 7

NOTE: Predator personnel are available to assist but we do not provide DBA level of support for your database servers. Microsoft Access licenses do not need to be purchased. Microsoft SQL Server licenses require mixed mode authentication to be enabled. Oracle editions of Predator applications require the 32 bit Oracle client to be installed on all appropriate PCs. Predator installs do not include the Oracle client.

Current Android Requirements

Support for the following Android tablet and cell phone versions are included with Predator MDC for Android v11:

  • Android v6.0 Marshmallow
  • Android v5.0 - v5.1.1 Lollipop
  • Android v4.4 - v4.4.1 KitKat
  • Android v4.1 - v4.3.1 Jelly Bean
  • Android v4.01 - v4.04 Ice Cream Sandwich

Current Ethernet Port Requirements

Predator applications leverage the power of Ethernet. For proper operation the following default Ethernet ports should be opened up on all switches and firewalls where Predator applications operate:

Port Predator CNC Editor Enterprise
80 Browser & Viewer
1433 Microsoft SQL Server and Microsoft SQL Server Express
1521 & 1630 Oracle and Oracle Express

Port Predator CNC Service
80 Elexa, Fanuc Robot, MTConnect & XML
1433 Microsoft SQL Server and Microsoft SQL Server Express
1521 & 1630 Oracle and Oracle Express
4840 OPC UA
500# 3rd Party MTConnect Agents and Adapters
7878 3rd Party MTConnect Agents and Adapters - SHDR
8192 & 8193 Fanuc & Fanuc Backup - Fast & Embedded
8194 Predator Secure HID
8195 Predator Secure CM100
8195 Predator Secure Gerber
8195 Predator Secure OPC
8195 Predator Secure Siemens
10000-60000 per configuration

Port Predator DNC and DNC Enterprise
21 FTP Client & Server Terminators
25 Email Terminators
80 Browser & Viewer (Enterprise Only)
445 File Read Terminator
445 File Write Terminator
1433 All Microsoft SQL Server based Links
1521 & 1630 All Oracle based Links
8008 DMG Mori Terminator
8190 & 8191 Predator Secure DNC
8192 & 8193 Fanuc & Fanuc Data Terminator - Fast & Embedded
10000-60000 Client & Server Terminators (per Configuration)
10000-60000 Predator DNC Connect (per Configuration)

Port Predator FLM
1024 Predator FLM

Port Predator Hardware
23 Telnet style Configuration
80 Browser style Configuration
771 Predator Flex/N Hubs
4000 Predator DR 2x2 and Flex/W Hubs - Firmware
950-955 Predator DR 2x2 and Flex/W Hubs - Data
966-981 Predator DR 2x2 and Flex/W Hubs - Command
1029 Predator DR 2x2 and Flex/W Hubs - Status

Port Predator MDC Express, MDC & MDC Enterprise
80 Browser & Viewer
1433 Microsoft SQL Server and Microsoft SQL Server Express
1521 & 1630 Oracle and Oracle Express

Port Predator MDC Executive
443 HTTPS - Optional
1433 Microsoft SQL Server and Microsoft SQL Server Express
1521 & 1630 Oracle and Oracle Express
4194 Predator MDC Executive

Port Predator PDM and PDM Enterprise
80 Browser & Viewer
1433 Microsoft SQL Server and Microsoft SQL Server Express
1521 & 1630 Oracle and Oracle Express

Port Predator Tracker
80 Browser & Viewer
1433 Microsoft SQL Server and Microsoft SQL Server Express
1521 & 1630 Oracle and Oracle Express
10001 Predator RFID Writer

Port Predator Travelers Express and Travelers
80 Browser & Viewer
1433 Microsoft SQL Server and Microsoft SQL Server Express
1521 & 1630 Oracle and Oracle Express

Port Predator RCM and RCM Express
21 FTP Transfers
21 Email Notifications
1433 Microsoft SQL Server and Microsoft SQL Server Express
8192 & 8193 Fanuc - Fast & Embedded
10000-60000 Only when used with Predator DNC or Predator MDC

Port Predator Touch HMI
10001 RFID
10000-60000 Only when used with Predator DNC or Predator MDC

Every implementation does not need to open every port listed, just the ones that are used. The above default values may have been changed. Always refer to any implementation specific documentation or the actual configuration to determine the exact port numbers that are specified.

Minimum PC Client Hardware Requirements

Support for the following minimum computer hardware is required for Predator v11, v10 and v9 applications:

  • Intel Pentium 4, AMD Athlon or newer CPU
  • 10 GB or larger hard drive
  • 1 GB or more RAM
  • 1280x960 Minimum Graphics Resolution
  • Mouse
  • USB Port
  • Serial Ports & Ethernet Ports - As required for DNC, MDC & FLM

NOTE: Lower screen resolutions are supported for Predator Touch HMI and other Predator utilities and testers.

NOTE: A nVidia or AMD based graphics card is highly recommended for Predator Virtual CNC. Like most CAD/CAM systems Predator Virtual CNC will often require high end PC components to support large and complex 3D simulations for optimum performance.

NOTE: Predator RCM requires the Fanuc Robot Server / PCDK Runtime to be purchased from Fanuc Robotics. This PC option needs to be installed on the same PC running Predator RCM.

Recommended PC Server Requirements

We recommend the following minimum PC server requirements for Predator v11, v10 and v9 implementations:

  • Windows 2008 or newer OS
  • Intel i5 Series or newer CPU
  • 64 GB or larger hard drive
  • 8 GB or more RAM
  • 1280x960 or more graphics resolution
  • Mouse
  • USB Port
  • Serial Ports & Ethernet Ports - As required for DNC, MDC & FLM

NOTE: Not all implementations require a PC server.

eSupport Web Based

Internet based Support

eSupport allows a Predator engineer, with your permission, to view and optionally control your PC over the internet. To start an eSupport call simply call the office at 503-292-7151 option 3 for support and then click the above eSupport link.

Engineering Support Personnel

The following directory of engineers are on staff to support current maintenance customers.

Engineer Email Extension Cell Phone
Dale Poisel dalep@predator-software.com 1116 503-709-4229
Daniel Eischens daniele@predator-software.com N/A 505-490-8995
Eric Hildebrand erich@predator-software.com 1102 503-724-7227
Glenn Sharp glenns@predator-software.com 1105 740-317-4888
Jeff Catlin jeffc@predator-software.com 1121 N/A
Jim Abbassian jima@predator-software.com 1109 503-516-5177
Joe Buttle joeb@predator-software.com 1126 740-317-3410
John Slowey johns@predator-software.com 1104 503-516-0774
John Warner johnw@predator-software.com 1110 740-317-4650
Ken Cobb kenc@predator-software.com 1122 503-703-4970
Len McCloud lenm@predator-software.com 1120 503-475-7117
Micah Hostynek micahh@predator-software.com 1115 N/A
Mike Rogers miker@predator-software.com 1117 847-612-7194
Mike Sizemore mikes@predator-software.com 1106 503-708-4749

Direct contact is encouraged to follow up or to help close a specific support issue. To initiate a new support issue email us at:

support@predator-software.com

or call the main line at 503-292-7151 option 3.